Question 1

What is Jio Payment Solutions Ltd (JPSL) Business?

Accepted Answer

Jio Payment Solutions Ltd (JPSL) Business is a payment aggregator and gateway provided by Jio Payment Solutions Limited (formerly known as Reliance Payment Solutions Ltd.), a subsidiary of Jio Financial Services Limited (JFSL) (formerly known as Reliance Strategic Investments Ltd.). It is a comprehensive business application designed to empower merchants with seamless payment solutions. It provides secure digital payment services, including online payments, offline payments, QR code payments, and UPI payments, enabling businesses to manage collections and payouts efficiently. With JPSL Business, businesses can streamline their payment operations and provide a seamless payment experience to their customers.

Question 2

What is the purpose of the JPSL Business App?

Accepted Answer

The JioPay Business App is designed for retailers, merchants, and businesses to accept and manage payments seamlessly. It acts as an all-in-one online payment platform where merchants can perform payment processing activities like accepting payments, viewing past transactions, issuing refunds, editing their profile and much more. The app ensures fast, reliable, and secure transactions for both online and offline payments

Question 3

How can I download the JPSL Business App?

Accepted Answer

To download the JioPay Business App, follow these steps: Open the Google Play Store app on your phone. Search for "JioPay Business" and select it. Tap "Install" to download and install the app. Start using JPSL's digital payment services for online payments and offline payments. Alternatively, download the JioPay Business App directly from: https://play.google.com/store/apps/details?id=com.jiopay.business Note: The JioPay Business App is available for Android devices on the Google Play Store.

Question 4

I have forgotten my account password. How can I reset it?

Accepted Answer

At the time of login to the JPSL Business App/Dashboard, click on “Forgot Password” and follow the instructions indicated to reset your password. This ensures safe access to your account and uninterrupted use of JPSL’s payment solutions and merchant services

Question 5

I am unable to login to the App/Dashboard. What can I do?

Accepted Answer

If you are unable to log in to the JPSL Business App or Dashboard, try the following: Check your internet connection: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data. Reinstall the app: Uninstall the JioPay Business App and reinstall it to ensure you have the latest version. Verify your username and password: Double-check that you are entering the correct credentials. Use the "Forgot Password" option if you need to reset your password. If the login issues persist, kindly contact merchant.support@jiopay.in for further assistance. Our team ensures uninterrupted access to secure payment gateway services and online payment platforms.

Question 6

Why My App is crashing on my Phone?

Accepted Answer

If the JPSL Business App is crashing on your phone, try the following steps: Check your internet connection: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data. Delete and reinstall the app: Uninstall the JioPay Business App and reinstall it to get the latest version. Check phone software updates: Make sure your phone's software is up to date by checking for available updates. If the app still crashes, contact merchant.support@jiopay.in for assistance. Our team will help you restore access to payment solutions and merchant services.

Question 7

Where can I see transaction details in the App/Portal?

Accepted Answer

Click on the icon in the top right corner of the App/Portal and select 'Transactions' from the option to see the transaction details. This includes your online payments, offline payments, QR code payments, and UPI gateway transactions, ensuring complete visibility of your business transactions.

Question 8

What is the JPSL Business Dashboard?

Accepted Answer

The JPSL Business Dashboard is a user-friendly interface designed for merchants to configure and operate their JioPay Business account. It provides a centralized platform for managing your business and payments with access to digital payment services.With real-time charts and analytics, the dashboard allows you to track business performance across your payments and merchant services. You can view detailed reports, monitor transaction history, and analyze payment trends.The JPSL Business Dashboard empowers merchants to make informed decisions, optimize their payment solutions, and gain better control over operations. By leveraging this business application, merchants can effectively manage their JioPay Business account and drive business growth.

Question 9

How can I generate reports on JPSL Business Dashboard?

Accepted Answer

All of your transaction/refund/settlement data can be exported as reports in Excel/Text format. You can also download daily/monthly/custom date range report from the Reports section of the Dashboard. All of your transaction, refund, and settlement data can be exported as reports in Excel/Text format. You can also download daily, monthly, or custom date range reports from the Reports section of the Dashboard. These reports provide insights into payment gateway transactions and other ecommerce payments, enabling merchants to make data-driven decisions. Maximum historical date range is 6 months.

Question 10

How can I create an Invoice link?

Accepted Answer

You can create an Invoice Payment Link in two ways: via API or via the Dashboard. API: If you have programming knowledge or developer access, you can use the JioPay Business API to generate a Collect link programmatically. We will provide you with an integration kit. Dashboard: To create an Invoice link via the JioPay Dashboard: Log in to the JPSL Dashboard. Go to the Payment Links section. Click on Create Payment Link. Fill in the amount and customer details. The payment link will be shared via SMS and email, enabling customers to complete online invoice payment through a secure payment gateway.

Question 11

What are the payment modes available via Invoice link?

Accepted Answer

Payment modes available via an Invoice link include Cards, Net Banking, Wallets, and UPI payments. The availability of specific modes depends on the activated payment methods for the Merchant ID (MID). These options ensure flexibility in accepting digital payment services across different online payment platforms.

Question 12

Can I use Single Invoice link to accept payments from multiple customers?

Accepted Answer

No, you cannot use a single Invoice link to accept payments from multiple customers. An Invoice link is typically generated for a specific transaction and is intended to be used by a single customer to make a payment. If you need to accept payments from multiple customers, you will need to generate separate Invoice links for each customer.

Question 13

What is the validity of the Invoice link?

Accepted Answer

The validity of an Invoice link is 90 days by default. However, merchants can update the validity by unchecking the default expiry check box and selecting the validity of the Invoice link. The maximum validity is 180 days, and the minimum can be any period as per their business needs. This flexibility ensures smoother electronic invoice processing.

Question 14

Can I create Bulk Invoice links?

Accepted Answer

As of now, JPSL does not offer the feature of creating bulk Invoice links. However, this is something that we are working on, and it is likely to be available in the near future to further enhance merchant services and simplify online invoice payment collections.

Question 15

Is partial payment allowed?

Accepted Answer

No, partial payment is not allowed when using an Invoice link. The customer can only make a payment for the specific amount mentioned in the generated Invoice link. However, this is something that we are working on, and it is likely to be available in the near future as part of our payment solutions.

Question 16

Can the customer enter the amount?

Accepted Answer

No, the customer cannot enter the amount when using an Invoice link. The customer can only make a payment for the specific amount mentioned in the generated Invoice link, ensuring secure and accurate online payments through our payment gateway services.

Question 17

Can I add a sub user to JPSL Business?

Accepted Answer

Yes, you can add sub-users to your JioPay Business account by following these steps: Go to the "Settings" tab in the merchant dashboard. Click on "User Management" and provide the necessary details for the new user. Grant appropriate permissions based on their requirements. Click "Add User" to complete the process. The new sub-user will receive an invitation to create a password by clicking on the "Forgot Password" option on the login page. By adding sub-users, you can manage access to your JPSL Business account more effectively.

Question 18

How can a new sub user access the Merchant Dashboard?

Accepted Answer

A new sub-user needs to create a password by clicking on "Forgot Password". Once the password is created, the new sub-user can log in using the new credentials on the JioPay Login Page. This ensures secure access to the business application and uninterrupted use of our payment solutions.

Question 19

Can I block a sub user?

Accepted Answer

Yes, you can block, edit, or delete your sub-users by going into the User Management section inside the Settings tab. Once a user is deleted, they cannot be added again with the same cellphone number, although you can block and unblock sub-users as required. This provides merchants with flexibility in managing team access to the secure payment gateway and other online payment services within the JPSL Dashboard.

Question 20

What are settlements?

Accepted Answer

Settlement is the process through which you receive funds in your bank account for the payments collected from your customers for a particular product or service. Settlement frequency may vary based on your agreement with JPSL Business. It is generally processed on T+1 working days (T being the date of capture of payment). This ensures smooth crediting of funds for all your digital payment services and merchant services.

Question 21

How to check settlements in my bank account?

Accepted Answer

A Unique Transaction Reference (UTR) number is generated by the banking partner for each settlement. The UTR can be viewed by clicking on the settlement ID in the Dashboard or downloading the settlement report. You can use the UTR number to track the settlement in your bank account, ensuring full transparency of your online payments and secure payment gateway transactions.

Question 22

What should I do if I'm not receiving my settlements?

Accepted Answer

The settlement cycle is usually T+1* working days (T being the date of capture of payment). In case the settlement has not been credited to your bank account as per your settlement frequency, we recommend you follow the steps below: Login to the JioPay Business App or Dashboard and visit the My Profile section. Check if the settlement information on your profile is the same as the one you are checking for the receipt of settlement funds from JioPay. If the settlement information on the page is correct, then check your bank account for any credit transaction from "JioPay" or "JPSL" or "Reliance Payment Solutions". Please don't worry, your money is safe with us. If you don't receive your money within two days, kindly contact JioPay Business Merchant Support. If the settlement account is different, please send a request to merchant.support@jiopay.in for updating the settlement account, along with a cancelled cheque as proof. This ensures smooth resolution for settlements related to your payment solutions and merchant services.

Question 23

I believe that I have received a partial or incorrect settlement in my account?

Accepted Answer

If you believe that you have received a partial or incorrect settlement in your account, please follow these steps to investigate the issue: Login to the JioPay Business App or Dashboard. Visit the ‘Transactions’ section on the App, or the ‘Report Section’ on the web Dashboard. Filter the date of payments for which you have received the incorrect settlement. Add the amount for all transactions which are tagged as ‘Success’. Check if the same amount, after deducting the transaction processing fees and taxes, has been deposited in your linked Bank Account. If you have not received the same amount, contact us at merchant.support@jiopay.in . Our team will review your payment gateway services and resolve the discrepancy.

Question 24

How do I update my settlement bank account number?

Accepted Answer

To update your settlement bank account number, email merchant.support@jiopay.in with your registered mobile number and the details of your new bank account. Attach a cancelled cheque as proof. The support team will assist you further to ensure uninterrupted settlements for your digital payment services and online payments.

Question 25

Do I have to do a manual settlement for my account everyday to get the funds for payments collected by me?

Accepted Answer

No, as a JPSL Business merchant, you do not need to manually initiate settlement or batch closure for your account. The process of settling funds for the payments collected by you is automated. The unsettled transactions are automatically settled in your bank account based on your settlement cycle, without the need for any manual intervention from your side. This ensures hassle-free management of your merchant services and payment gateway transactions.

Question 26

Why is my settlement on hold for some transactions?

Accepted Answer

We understand that you would be concerned about the hold on your settlement. We would like to assure you that holds on settlements are a standard practice in the payment processing industry, designed to ensure the security and integrity of your digital payment transactions. Our compliance and risk teams monitor the transactions for potential risks. These holds are usually temporary and typically last for a few business days while we conduct a thorough review of your transactions. Our teams may reach out to you on your registered email-id/mobile number for certain clarifications. Once a satisfactory response has been received we will release the funds to your account as per the agreed frequency.

Question 27

What is JioPay's Cross Border Export Payment service?

Accepted Answer

JioPay / JPSL's Cross Border Export Payment service lets Indian merchants and exporters collect payments from overseas buyers in 100+ foreign currencies, with automatic INR settlement into their Indian bank account. The service operates under the RBI PA-CB-E (Payment Aggregator – Cross Border – Export) licence framework, ensuring full FEMA and regulatory compliance, automated eFIRC / FIRA generation, and transparent FX conversion.

Question 28

What is the PA-CB licence and why does it matter for merchants?

Accepted Answer

The RBI introduced the Payment Aggregator – Cross Border (PA-CB) framework on 31 October 2023 to bring cross-border payment aggregation under formal regulatory oversight. PA-CB-E authorises JioPay/JPSL to aggregate inward payment transactions on behalf of Indian businesses. For merchants, this means JPSL is a regulated, RBI-authorised counterparty — providing protection, compliance support, and access to eFIRC/FIRA documentation for every remittance.

Question 29

Who is this service designed for?

Accepted Answer

The service is designed for any Indian-registered business that exports permissible goods or services: e-commerce sellers SaaS and IT/ITES companies freelancers and consultants Digital content creators Travel portals EdTech platforms, Professional services firms (legal, design, research), and B2B merchandise exporters — all subject to RBI-approved purpose codes.

Question 30

What categories of exports are supported?

Accepted Answer

JioPay supports export receipts across all RBI-permitted purpose codes, including: Software & IT services (P0801, P0802), Business consulting (P1006), Business consulting (P1006), Education (P1004), E-commerce goods (P0101), Media & subscriptions, Travel-related services, and Other current-account permissible transactions under FEMA. Prohibited categories include gambling, adult content, arms & ammunition, narcotics, unregulated forex/crypto services, and any activity restricted under the Foreign Trade Policy.

Question 31

Is JioPay fully compliant with RBI and FEMA requirements?

Accepted Answer

Yes. JioPay/JPSL processes all cross-border transactions through an AD Category-I bank partner, adhering to FEMA, RBI Master Directions on Payment Aggregators, and the October 2023 PA-CB circular. Merchants automatically receive eFIRC/FIRA for every eligible inward remittance, uploaded to RBI's EDPMS (Export Data Processing & Monitoring System).

Question 32

Who is eligible to onboard as a Cross Border Export merchant?

Accepted Answer

Any Indian-registered entity meeting all of the following is eligible: Legally constituted in India (Sole Proprietorship, Partnership, LLP, OPC, Pvt/Public Ltd, etc.); Exporting permissible goods or services under the Foreign Trade Policy; Holding a valid PAN and GST registration where applicable; and Not appearing on RBI's prohibited merchant category list or FEMA's restricted list.

Question 33

What are the end-to-end onboarding steps on JioPay?

Accepted Answer

A Following steps to be followed: Receive Onboarding Link: Our Relationship Manager (RM) will share a secure onboarding link via email or SMS. Fill Basic Business Details: Enter your business information such as legal name, country of incorporation, and upload required documents (PAN, GST, IEC, etc.). Complete KYC Verification: Your details will be verified through CKYC. If not available, you’ll be asked to upload documents. Provide Business & Bank Information: Share your business profile, website, transaction details, and bank account information. Add Authorized & Ownership Details: Enter details of authorized signatories and beneficial owners (if applicable). Complete Video KYC (VCIP): A secure video verification will be conducted for compliance purposes. Submit Application: Once all details are completed, submit your application for review. Verification & Approval: Our internal teams will verify your application (KYC, Risk, Compliance, etc.). Sign Agreement Digitally: You will receive an agreement (MAF) for e-signing using Aadhaar OTP. Account Activation: upon successful verification, your merchant account, MID, and virtual account will be activated.

Question 34

How long does onboarding and activation typically take?

Accepted Answer

Standard onboarding is completed within 1–2 working days from complete document submission. Merchants in high-risk or complex business categories, or those requiring enhanced due diligence (EDD), may take 5–6 working days. Existing JioPay domestic payment merchants can fast-track cross border activation by approaching the Key Account Manager.

Question 35

What website compliance pages are mandatory before activation?

Accepted Answer

Your merchant website must clearly display: full legal business/brand name and registered address; a working contact number and email; a detailed product or service description; an international shipping and delivery policy (including estimated timelines and courier partners); a refund and cancellation policy; a privacy policy and data-handling statement; and full Terms & Conditions. Missing or inadequate policies are the most common cause of onboarding delays, consistent with standards.

Question 36

Can I onboard for Cross Border without an active JioPay domestic gateway account?

Accepted Answer

Yes. Cross Border Export onboarding can be initiated independently of domestic payment gateway activation. However, merchants already live on JioPay's domestic gateway can share existing KYC data to expedite the cross border review.

Question 37

What business categories are not permitted (prohibited merchant list)?

Accepted Answer

Prohibited categories include: gambling and online betting, adult content/entertainment, arms, ammunition, and explosives, tobacco and narcotics, unregulated financial services (unlicensed forex trading, unregistered crypto exchanges), direct marketing/pyramid schemes, and any activity prohibited under FEMA or classified as a restricted import/export under the Foreign Trade Policy of India.

Question 38

What KYC documents are required for onboarding?

Accepted Answer

Sole Proprietorship: PAN, Aadhaar, business address proof, GST certificate (if registered), bank account proof (cancelled cheque/statement). Partnership / LLP: Partnership deed / LLP agreement, PAN, GST, partner KYC. Pvt / Public Ltd / OPC: Certificate of Incorporation, MoA/AoA, Board Resolution, PAN, GST, authorised signatory details + Video KYC. All entities must additionally provide: Cancelled cheque or latest bank statement in the entity name; IEC (for goods exporters); and website compliance checklist sign-off. Video KYC of the authorised signatory is mandatory under RBI PA-CB guidelines.

Question 39

Is an Importer Exporter Code (IEC) mandatory?

Accepted Answer

IEC is mandatory for merchants exporting physical goods (merchandise). For pure service exporters — IT, SaaS, consulting, education, digital content — an IEC is not legally required but is strongly recommended for smoother eFIRC generation and government export benefit claims. Goods exporters must provide their DGFT-issued IEC before activation.

Question 40

What is an eFIRC / FIRA, and will JioPay generate it automatically?

Accepted Answer

A Foreign Inward Remittance Certificate (FIRC) / Foreign Inward Remittance Advice (FIRA) is the RBI-mandated documentary proof of a foreign currency inflow into India — essential for claiming GST zero-rating on export services, government export incentives, and tax audits. JioPay automatically generates an eFIRC/FIRA for every eligible inward remittance through its AD Category-I bank partner, uploads the data to RBI's EDPMS, and makes the certificate available in the merchant dashboard within 1 business day of settlement.

Question 41

What are RBI Purpose Codes, and which ones does JioPay support?

Accepted Answer

RBI Purpose Codes classify the nature of inward foreign exchange transactions. Key export codes include P0801 (Software/IT services), P0802 (IT-enabled services / BPO), P1004 (Education), P0101 (Merchandise exports / e-commerce), P1006 (Business & management consultancy), P0306 (Travel), and many others. JioPay supports the full set of RBI-approved export purpose codes. Merchants must select the correct code at onboarding; incorrect classification can trigger compliance holds or settlement delays.

Question 42

Will JioPay conduct periodic KYC re-verification?

Accepted Answer

Yes. In line with RBI KYC/AML Master Directions, JPSL conducts periodic KYC refresh — annually for higher-risk merchants and every two years for standard-risk merchants. Merchants receive dashboard and email notifications 30 days before renewal. Non-compliance may result in temporary suspension of the cross border payment facility pending re-verification.

Question 43

What payment methods can international buyers use to pay through JioPay?

Accepted Answer

JioPay supports the following inward collection channels: International Cards — Visa, Mastercard, (3DS 2.0 authenticated). Local Bank Transfers — ACH (USA), SEPA (Europe), Faster Payments / BACS (UK), NPP (Australia), EFT (Canada). SWIFT / Wire Transfers — for 10+ currencies globally. Payment Links — no-code links for freelancers and service exporters invoicing overseas clients.

Question 44

How many currencies does JioPay support for export collections?

Accepted Answer

JioPay supports inward remittances in 100+ currencies. Major supported currencies include USD, EUR, GBP, CAD, AUD, SGD, JPY, AED, CHF, HKD, SEK, NOK, DKK, QAR, OMR, NZD, ZAR, and many others. Settlement is always made in INR to the merchant's Indian bank account (or to an EEFC account where configured), in full compliance with OPGSP/FEMA guidelines.

Question 45

What is the per-transaction limit for cross-border export remittances?

Accepted Answer

Under the current RBI Payment Aggregator – Cross Border (PA-CB) guidelines—which replaced the legacy OPGSP framework—the per-transaction ceiling for inward export remittances is ₹25,00,000 (₹25 lakh) per unit of goods or services. There is no cap on the number of transactions or the aggregate monthly/annual volume, provided each individual transaction does not exceed this ₹25 lakh limit. Merchants requiring higher per-transaction limits for large B2B exports should contact JPSL to arrange a customised AD bank facility.

Question 46

Can I receive payments into an EEFC (Exchange Earners' Foreign Currency) account?

Accepted Answer

Yes. JioPay supports EEFC account settlement for eligible merchants, allowing you to retain foreign exchange earnings in USD (or other permitted currencies) with your AD Category-I bank, deferring INR conversion. This is beneficial for managing FX exposure. EEFC settlement requires additional bank-level configuration — contact your JPSL account manager.

Question 47

Does JioPay support recurring or subscription payments for international customers?

Accepted Answer

Yes. JioPay supports recurring / subscription billing for international customers via card-on-file tokenisation. Merchants offering SaaS, EdTech subscriptions, OTT content, or professional retainers can configure automated recurring billing. Cross-border recurring mandates must comply with RBI tokenisation norms (effective Oct 2022) and the relevant card network rules for international mandates.

Question 48

How does a cross border export transaction work end-to-end on JioPay?

Accepted Answer

A Following steps to be followed: Initiation — Overseas buyer pays on the merchant site/app via JioPay checkout (card, bank transfer, or payment link). Authorisation — JioPay routes the transaction through its processing network for real-time authorization and fraud screening. Compliance Check — AD Category-I bank performs AML/sanctions screening and validates the purpose code to ensure regulatory alignment. Collection — Funds are captured and pooled in the designated NOSTRO collection account in the buyer's currency. Invoice Validation — Merchant uploads the supporting invoice within 10 days (as mandated by RBI/bank guidelines). FX Conversion — The transaction amount is converted from the buyer's currency to INR at the live interbank rate at the time of reconciliation and payout processing. Settlement — The final INR equivalent is credited to the merchant's registered Indian bank account according to the agreed settlement cycle. eFIRC — The digital Foreign Inward Remittance Certificate is auto-generated and made available on the merchant dashboard within 1 business day of settlement.

Question 49

At what point is the forex (FX) rate fixed for my transaction?

Accepted Answer

The FX rate is fixed at the time of the transaction, not at the time of settlement — JioPay uses live interbank rates provided by its AD bank partner, with a transparent conversion fee applied (visible in the merchant transaction report).

Question 50

How do I upload invoices for cross border transactions, and when is it required?

Accepted Answer

Invoices must be uploaded during the transaction initiation, as required by the AD Category-I bank for FEMA/RBI reporting. JioPay provides: (a) Manual upload — via the Merchant Dashboard against each transaction, and (b) API-based upload — via the JioPay Invoice Upload API for automated, high-volume reconciliation. Invoices must include: buyer details, goods/service description, amount, currency, and the applicable RBI purpose code.

Question 51

How do I track my cross border transactions in real time?

Accepted Answer

All transactions are visible on the JioPay Merchant Dashboard with: status (Initiated / Authorised / Captured / Settled / Failed / Refunded), amount in foreign currency and INR equivalent, FX rate applied, buyer details, purpose code, invoice upload status, and eFIRC/FIRA download link. Full transaction data is also accessible via the Settlement & Transaction APIs/Reports.

Question 52

What happens if a cross border transaction fails?

Accepted Answer

If a transaction fails (card decline, network error, insufficient funds), no amount is debited from the buyer. JioPay's smart-retry engine attempts alternate payment routes before marking a transaction as failed. Failed transactions appear in the merchant dashboard with a failure reason code. Merchants can share a fresh payment link with the buyer for re-attempt. There is no charge on failed transactions.

Question 53

Is there any initial hold period on cross border payments?

Accepted Answer

For new merchants or first-time cross border transactions, JPSL may apply a verification hold of up to 7 business days to confirm transaction legitimacy and FEMA compliance. After the initial seasoning period, settlements proceed on the standard cycle. High-volume or elevated-risk merchants may be subject to a rolling reserve policy as determined by JPSL's risk team.

Question 54

What is the standard settlement cycle for cross border export collections?

Accepted Answer

The standard settlement cycle is T+2 to T+3 business days from the date of transaction capture, accounting for AD bank compliance processing and NOSTRO repatriation. For eligible merchants with a strong transaction history, JioPay offers T+1 or same-day (instant) settlement options — contact your JPSL account manager.

Question 55

In which currency will I receive my settlement?

Accepted Answer

As per RBI/OPGSP guidelines, all inward remittances under the PA-CB-E framework must be repatriated to India and settled in INR to the merchant's Indian bank account within 7 business days of receipt into the NOSTRO account. Merchants wishing to hold foreign currency may configure EEFC account settlement with their AD bank (see Section 4).

Question 56

What bank accounts are eligible for settlement?

Accepted Answer

JioPay settles to: Current accounts (any scheduled commercial bank in India) held in the registered business entity's name, or Exchange Earners' Foreign Currency (EEFC) accounts (where configured). Savings accounts are not permitted for business settlement. The settlement account must match the KYC entity name submitted during onboarding.

Question 57

Can I link multiple bank accounts for settlement?

Accepted Answer

Yes. JioPay supports up to 3 settlement bank accounts per merchant. A primary account is used for standard payouts; alternate accounts can be mapped to specific product lines, currencies, or transaction types. Changes to settlement bank accounts require fresh documentation and JPSL compliance team approval.

Question 58

What deductions are made from the gross settlement amount?

Accepted Answer

Deductions from gross settlement: Transaction processing fee (per merchant pricing plan). FX conversion fee (transparent markup on interbank rate). 18% GST on the processing fee. Any applicable chargeback reserve or refund reserve amounts. The net INR amount credited to your account will reflect all deductions. A detailed fee breakup is included in every settlement report.

Question 59

How do I access settlement reports and reconciliation files?

Accepted Answer

Settlement reports are available in the JioPay Merchant Dashboard under 'Settlements', filterable by date range, currency, transaction type, and status. Export formats include CSV, XLS, and PDF. Detailed reconciliation data is also accessible via the JioPay Settlement Details API, compatible with ERP and accounting integrations.

Question 60

How do I process a refund for a cross border transaction?

Accepted Answer

Refunds can be initiated from the JioPay Merchant Dashboard or via the Refund API. Refunds are processed in INR at the prevailing FX rate on the refund date (not the original transaction rate). Partial refunds are supported. Processing time is typically 5–10 business days depending on the buyer's card/bank network.

Question 61

What is a chargeback and how does JioPay manage it?

Accepted Answer

A chargeback occurs when a buyer disputes a transaction with their issuing bank, requesting a forced reversal — due to non-delivery, unauthorised use, or 'friendly fraud.' JioPay's chargeback management workflow: Merchant notified via email and dashboard alert. Merchant submits evidence (invoice, delivery proof, communications) within the stipulated window (typically 7–14 days). JPSL's disputes team represents the merchant with the card network. Outcome: funds credited back if won; disputed amount deducted from settlement if lost.

Question 62

What is the acceptable chargeback ratio, and what happens if it is exceeded?

Accepted Answer

Visa and Mastercard set the acceptable chargeback threshold at below 1% of total monthly transaction count. If a merchant's ratio consistently exceeds this, JioPay will issue a warning and engage the merchant on remediation steps. Persistent breach may result in temporary suspension of international card acceptance pending a formal risk review.

Question 63

What are the key regulations governing cross border export payments in India?

Accepted Answer

Key regulatory instruments: RBI Master Directions on Payment Aggregators (Sep 2022 and amendments). RBI Circular on PA-CB — DPSS.CO.POLC.No. dated 31 Oct 2023 (PA-CB-E/I framework). RBI/DPSS/2025-26/141 (latest amendment applicable to PA-CB). FEMA 1999 and FEMA (Current Account Transactions) Rules. RBI guidelines on EDPMS, R-Return reporting, and eFIRC issuance. Foreign Trade Policy 2023 on export proceeds repatriation.

Question 64

What is the mandatory export proceeds repatriation timeline?

Accepted Answer

Under RBI/FEMA, export proceeds must be realised and repatriated to India within 9 months from the date of export (goods and services). Under the OPGSP/PA-CB framework specifically, funds in the NOSTRO collection account must be repatriated to the merchant's Indian bank account within 7 business days of receipt. JioPay's settlement engine is designed to comply with this automatically.

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