Question 1

What is the JPSL Business Dashboard?

Accepted Answer

The JPSL Business Dashboard is a user-friendly interface designed for merchants to configure and operate their JioPay Business account. It provides a centralized platform for managing your business and payments with access to digital payment services.With real-time charts and analytics, the dashboard allows you to track business performance across your payments and merchant services. You can view detailed reports, monitor transaction history, and analyze payment trends.The JPSL Business Dashboard empowers merchants to make informed decisions, optimize their payment solutions, and gain better control over operations. By leveraging this business application, merchants can effectively manage their JioPay Business account and drive business growth.

Question 2

How can I generate reports on JPSL Business Dashboard?

Accepted Answer

All of your transaction/refund/settlement data can be exported as reports in Excel/Text format. You can also download daily/monthly/custom date range report from the Reports section of the Dashboard. All of your transaction, refund, and settlement data can be exported as reports in Excel/Text format. You can also download daily, monthly, or custom date range reports from the Reports section of the Dashboard. These reports provide insights into payment gateway transactions and other ecommerce payments, enabling merchants to make data-driven decisions. Maximum historical date range is 6 months.

Question 3

Can I add a sub user to JPSL Business?

Accepted Answer

Yes, you can add sub-users to your JioPay Business account by following these steps: Go to the "Settings" tab in the merchant dashboard. Click on "User Management" and provide the necessary details for the new user. Grant appropriate permissions based on their requirements. Click "Add User" to complete the process. The new sub-user will receive an invitation to create a password by clicking on the "Forgot Password" option on the login page. By adding sub-users, you can manage access to your JPSL Business account more effectively.

Question 4

How can a new sub user access the Merchant Dashboard?

Accepted Answer

A new sub-user needs to create a password by clicking on "Forgot Password". Once the password is created, the new sub-user can log in using the new credentials on the JioPay Login Page. This ensures secure access to the business application and uninterrupted use of our payment solutions.

Question 5

Can I block a sub user?

Accepted Answer

Yes, you can block, edit, or delete your sub-users by going into the User Management section inside the Settings tab. Once a user is deleted, they cannot be added again with the same cellphone number, although you can block and unblock sub-users as required. This provides merchants with flexibility in managing team access to the secure payment gateway and other online payment services within the JPSL Dashboard.

Question 6

What are settlements?

Accepted Answer

Settlement is the process through which you receive funds in your bank account for the payments collected from your customers for a particular product or service. Settlement frequency may vary based on your agreement with JPSL Business. It is generally processed on T+1 working days (T being the date of capture of payment). This ensures smooth crediting of funds for all your digital payment services and merchant services.

Question 7

How to check settlements in my bank account?

Accepted Answer

A Unique Transaction Reference (UTR) number is generated by the banking partner for each settlement. The UTR can be viewed by clicking on the settlement ID in the Dashboard or downloading the settlement report. You can use the UTR number to track the settlement in your bank account, ensuring full transparency of your online payments and secure payment gateway transactions.

Question 8

What should I do if I'm not receiving my settlements?

Accepted Answer

The settlement cycle is usually T+1* working days (T being the date of capture of payment). In case the settlement has not been credited to your bank account as per your settlement frequency, we recommend you follow the steps below: Login to the JioPay Business App or Dashboard and visit the My Profile section. Check if the settlement information on your profile is the same as the one you are checking for the receipt of settlement funds from JioPay. If the settlement information on the page is correct, then check your bank account for any credit transaction from "JioPay" or "JPSL" or "Reliance Payment Solutions". Please don't worry, your money is safe with us. If you don't receive your money within two days, kindly contact JioPay Business Merchant Support. If the settlement account is different, please send a request to merchant.support@jiopay.in for updating the settlement account, along with a cancelled cheque as proof. This ensures smooth resolution for settlements related to your payment solutions and merchant services.

Question 9

I believe that I have received a partial or incorrect settlement in my account?

Accepted Answer

If you believe that you have received a partial or incorrect settlement in your account, please follow these steps to investigate the issue: Login to the JioPay Business App or Dashboard. Visit the ‘Transactions’ section on the App, or the ‘Report Section’ on the web Dashboard. Filter the date of payments for which you have received the incorrect settlement. Add the amount for all transactions which are tagged as ‘Success’. Check if the same amount, after deducting the transaction processing fees and taxes, has been deposited in your linked Bank Account. If you have not received the same amount, contact us at merchant.support@jiopay.in . Our team will review your payment gateway services and resolve the discrepancy.

Question 10

How do I update my settlement bank account number?

Accepted Answer

To update your settlement bank account number, email merchant.support@jiopay.in with your registered mobile number and the details of your new bank account. Attach a cancelled cheque as proof. The support team will assist you further to ensure uninterrupted settlements for your digital payment services and online payments.

Question 11

Do I have to do a manual settlement for my account everyday to get the funds for payments collected by me?

Accepted Answer

No, as a JPSL Business merchant, you do not need to manually initiate settlement or batch closure for your account. The process of settling funds for the payments collected by you is automated. The unsettled transactions are automatically settled in your bank account based on your settlement cycle, without the need for any manual intervention from your side. This ensures hassle-free management of your merchant services and payment gateway transactions.

Question 12

Why is my settlement on hold for some transactions?

Accepted Answer

We understand that you would be concerned about the hold on your settlement. We would like to assure you that holds on settlements are a standard practice in the payment processing industry, designed to ensure the security and integrity of your digital payment transactions. Our compliance and risk teams monitor the transactions for potential risks. These holds are usually temporary and typically last for a few business days while we conduct a thorough review of your transactions. Our teams may reach out to you on your registered email-id/mobile number for certain clarifications. Once a satisfactory response has been received we will release the funds to your account as per the agreed frequency.

Question 13

How can I disable SMS notification from the dashboard?

Accepted Answer

To disable SMS notifications on the JPSL Business Dashboard, follow these steps: Go to the Settings tab & select User Management. Click on Action and select Edit Permission for the user you want to disable notifications for. Uncheck the notification permission checkbox & click on Save Changes. Notifications will now be disabled for the selected user. Note: Only admins or users who have User Management permission can change permissions of other sub-users.

Question 14

How can I add a new number for SMS from dashboard?

Accepted Answer

To add a new mobile number for SMS notifications, follow these steps: Go to the Settings tab & select User Management. Click on Add New User. Enter the name and mobile number of the user. Provide Notification Rights in the Access Rights section and click on Add User. The new mobile number will now be added for SMS notifications. By adding authorized numbers for notifications, merchants can ensure smooth communication and better control of their payment solutions and merchant services. Note: Only admins or users who have User Management permission can change permissions of other sub-users.

Question 15

How can I issue refunds to my customers for any payments made by them?

Accepted Answer

To issue refunds using the JioPay Business App or Dashboard, follow these steps: Login to the app or dashboard. Locate the transaction for refund. Select the transaction and choose "Refund". Enter the refund amount (full or partial). Confirm the refund request. Refunds can be issued up to the value of the original transaction and within 180 days from the transaction date, subject to the availability of sufficient settlement amount. This ensures smooth handling of online payments and supports reliable merchant services.

Question 16

How to check the status of refund?

Accepted Answer

You can check the status of the refund under the Refund tab on the dashboard. Refunds are successfully processed if the refund status is shown as Accepted or Success. This gives merchants clear visibility into their payments and transactions.

Question 17

How to check the ARN for refund?

Accepted Answer

There are two ways to check this: You can check the ARN inside the refund history tab on the dashboard. You can search for the transaction for which the refund has been processed. Click on the transaction and you can find the refund details at the bottom.

Question 18

What should I do if the refund is not credited in my customer’s account?

Accepted Answer

If a refund is not credited to your customer's account, please keep the following in mind: Refund Deduction: The refund amount will be deducted from any pending settlements in your account. If there are no pending settlements, the refund will be on hold. Settlement Availability: The refund will be processed when a new payment is received from another customer for an amount equal to or greater than the refund amount. For example, if you try to refund Rs. 100 to customer X but have no pending settlements and no new payments, the refund will be on hold. Once a new payment is received, the refund will be processed and credited to the customer's account. Please ensure that you have pending settlements or new payments to cover the refund amount. For further assistance, contact merchant.support@jiopay.in .

Question 19

Can I cancel a refund?

Accepted Answer

Once a refund has been processed successfully, it cannot be cancelled. The refunded amount has already been transferred to the customer's account, and the transaction is considered final. It's important to double-check the refund details before initiating the process to ensure accuracy. If you have any concerns or need further assistance, please contact merchant.support@jiopay.in .

Question 20

Do you charge for a refund?

Accepted Answer

JPSL does not charge for refunds. However, please note that the processing charges levied by JPSL for the original transaction will not be reversed.

Question 21

Can we do a bulk refund?

Accepted Answer

Yes, you can perform bulk refunds using the JPSL Dashboard. Simply upload a refund file in the format specified on the dashboard. Once the file is uploaded, the system will process the refunds and provide a summary of successful and failed records. This feature simplifies refund management for merchants handling high volumes of online payments.

Question 22

How to process a bulk refund?

Accepted Answer

To process a bulk refund, please follow the steps below: Go to the refund section and click on Initiate Bulk Refund & download the sample file. Mention your Merchant ID in the entity column. Enter Method Type as 211. Enter Transaction ID under original transaction ID. Enter Transaction Amount under original transaction amount. Enter Refund Amount that has to be processed under amount section. Save the file with the given naming convention jfs_yyyymmddhhmmss_mid_recordscount: jfs is a static field. yyyymmddhhmmss is year, month, day, hours, minutes & seconds. mid is your Merchant ID. recordcount is the refund count. Please ensure these steps are followed for successful electronic invoice processing and refund management.

Question 23

Do we have a format for bulk refund report?

Accepted Answer

Yes, there is a specific format for a bulk refund report that you can download from the Merchant Dashboard. Go to the Refund Section and click on Initiate Bulk Refund to download the sample file. Any deviation from the standard format will lead to failure of the bulk refund.

Question 24

Is a partial refund allowed in bulk refund?

Accepted Answer

Yes, partial refunds are allowed in bulk refund processing. You can specify the partial refund amount in the Amount Section of the refund file, giving flexibility for handling different merchant services.

Question 25

Can we reprocess a failed record in bulk refund?

Accepted Answer

Yes, if any records in the bulk refund file fail to process successfully, you can reprocess those failed records by uploading a new file with the corrected information. Simply create a new file with the failed refund records, ensure that it follows the required format, and upload it again through the JioPay Dashboard. The system will process the new file separately, allowing you to retry the refund for the failed records. Make sure to address any errors or issues that caused the initial failure to increase the chances of successful processing.

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